UK
It has come to our attention that you have been sending order and/or shipment confirmations to A buyers. Please note that this is no longer necessary due to Charge When Ship Functionality and is considered a violation of our Charge When Ship policies.
As soon as you confirm shipment of an order, we notify the buyer and include all the shipping information you have provided with the confirmation. If you are dispatching items by a traceable method, we request that you include your tracking information when confirming shipment. In order to prevent buyers from receiving multiple notifications, we ask that you refrain from sending separate confirmation emails.
弊社では、出品者様が購入者Aに注文並びに/または発送確認を送信されたことを知りました。弊社の発送時管理機能によりこれはもう必要でなく、弊社の発送時ポリシーに違反する行為と見なされますのでご注意ください。
出品者様が注文の発送を確認されましたらすぐに弊社は発送確認とともに出品者様から弊社にご提供いただいた全ての発送情報を含めて購入者に通知いたします。追跡可能な方法で商品を発送されている場合、発送確認時に追跡情報も含めて頂きますようお願いいたします。また、購入者が複数の通知を受け取るのを防ぐため、別の確認メールの送信は控えて頂きますようお願いいたします。
We also remind you that URLs, links to web sites and email addresses, including external links which may divert sales to another website or sales process, are not permitted in e-mail communication to A customers. Please review your outgoing emails, including your signature blocks, for compliance with this policy.
