Conyac で依頼された翻訳結果を公開

We do check each item when it is logged in to your suite. We would certainly notify you if an item was damaged before we shipped it to you. It is possible that the items were damaged during transit or in customs.

Were these items in your most recent shipment that was sent via DHL Airway Bill 1234

If so, can you advise which items from the shipment were damaged? I have attached our Commercial Invoice for this shipment. The invoice lists all items in the shipment and their declared values.

I do see that you insured this shipment for the declared value of the items. Have you contacted your local DHL office directly? If not, you will need to do so to obtain a damage report.





We will be glad to file the claim on your behalf with DHL.

Please complete and sign both pages of the attached form and email it to me at CS0@myus.com. Please be aware that we can only file a claim up to the declared value of the damaged items.




Please also provide the following supporting documents.

1. Copy of the merchant invoice or receipt.
2. Photos of the damaged item or items.
3. Photos of the inside and outside of shipping box.
4. Damage Report from your local DHL office

DHL only allows 30 days after shipment to file your claim. Your package was shipped on 07 November. Please provide me with the necessary documentation no later than 05 December so that I can file your claim with DHL.