こんにちわ
ご無沙汰しています。
以前御社から直接購入した○ですが、ユーザーから修理の依頼がきています。
前回教えてもらった下記の住所に修理品を送ればよかったでしょうか
Good day.
It has been a long time since we contacted before.
Regarding ○ which I directly bought from your company, our user asked us for repair.
Can we send the item for repair to the below address that I was told in the previous time?