I completely apologize for the inconvenience caused. You have been remarkably patient all this while and we are grateful to you for that. Meanwhile, thank you very much for contacting us.
We have sent the product out for you by registered airmail from china as soon as we receive the payment.
The speed of shipping is effected by rules and holidays and may arrive in 1-2 weeks.
I have contacted with our manager, to make up the inconvenience, if you like we could provide 10% discount for any product in our shop for the following orders.
please contact us if you couldn't receive in the time frame, we could resend or
refund for you as you like.
If you have different opinions, please let us know, we'll provide full help.
completely apologize for the inconvenience caused.
本案件で御迷惑をおかけしたことを、切にお詫び申し上げます。
You have been remarkably patient all this while and we are grateful to you for that. Meanwhile, thank you very much for contacting us.
あなた様は本件に際して、際立って辛抱強くして下さいました。
我々は感謝をしております。
それと同時に御連絡をくださったことにお礼申し上げます。
We have sent the product out for you by registered airmail from china as soon as we receive the payment.
我々は、支払いを受け取った後に直ぐ、あなた様に商品を中国から登録済みの航空便にて発送しました。
The speed of shipping is effected by rules and holidays and may arrive in 1-2 weeks.
発送の速度は規制と休日に影響されます。おそらく1-2週間で到着すると思われます。
I have contacted with our manager, to make up the inconvenience, if you like we could provide 10% discount for any product in our shop for the following orders.
私は我々のマネージャーに、この不都合を取り戻すべく連絡をしました。
あなた様が望まれるのであれば、その後の注文において我々の製品価格から10%の値引きを致す所存です。
please contact us if you couldn't receive in the time frame, we could resend or refund for you as you like.
もし、あなた様が、時間内に受け取ることが出来ないようなことがあれば、御連絡ください。
我々は、再発送をするか、払い戻しをするか、好まれる方法にて対応させて頂きます。
If you have different opinions, please let us know, we'll provide full help.
もし、あなた様に異なる御意見がございましたら、お申し付けください。
