Conyac で依頼された翻訳結果を公開

I always ship an item within two (2) days after confirming the payment of a buyer by the most faster and safe shipping method of EMS. By the EMS, it normally takes five (5) to seven (&) days to be delivered, but it was delayed for this time. I was explained by the Japan post that the reason of delay was due to the political confusion in Israel. I explained to the buyer that the delay in delivery was due to the political confusion and not my fault. Then, the Israel post attempted the delivery on May 8, but a recipient was absent from home. Three days after the first attempted delivery, the buyer left the negative feedback to me without knowing that the item was already arrived to a local post office.
I accept any negative feedback if it is because of my fault.

However, I shipped the item two days after confirming the payment and explained all the progress of shipment and situation. Therefore, I feel this negative feedback is not appropriate. I requested the buyer to change the feedback, but I have not heard any so far. I have been earnestly selling at eBay, but an inappropriate feedback at this time severely damaged confidence of my selling account.
Because the buyer does not change his negative feedback, the only thing I can to is to request your help to recover the confidence.
I would like to request your good office to make proper judgment and delete the said negative feedback.