Translator Reviews ( Japanese → English )

Additional info: eBayで商品をご購入頂いたお客様にお送りするメッセージです。
ケースオープン(case open)というのは、
eBayに備わっている問題解決のための機能です。

Japanese

もし、5週間以上経っても商品が届いていなかったり、
その他に何か問題があった場合は、
ケースオープンせずにメッセージで我々にまずご相談下さい。
必ず対応させて頂きます。

(ケースオープンされてしまいますと、eBayのシステム上、
アカウントの状態に大きな悪影響を与えてしまいますので
必ずメッセージでお知らせ下さい)

よろしくお願いいたします。

English

If you still do not receive it after 5 weeks, or if you have any other problem, please do not make it an open case, and talk to us first.
We will definitely give you assistance.

(Because in eBay's system, an open case impacts very badly on our account, so we kindly ask you to send us a message)

Thank you for you collaboration.

Reviews ( 1 )

masamori13 rated this translation result as ★★★★★ 15 Sep 2015 at 09:25

original
If you still do not receive it after 5 weeks, or if you have any other problem, please do not make it an open case, and talk to us first.↵
We will definitely give you assistance.

(Because in eBay's system, an open case impacts very badly on our account, so we kindly ask you to send us a message)

Thank you for you collaboration.

corrected
If you still do not receive the item after 5 weeks, or if you have any other problems, please speak with us about it rather than opening a case. We will definitely give you assistance.

(In eBay's system, having an open case will negatively impact our account, so we kindly ask you to send us a message instead.)

Thank you for you cooperation.

A few slight alterations could help it flow more naturally, but overall this is a great translation.

[gabrielueda]

Thank you so much for you review! Yes, I know that I have to learn how to write more naturally, so I truly appreciate your comments. It helps me a lot. ありがとうございました！