Translator Reviews ( Japanese → English )

Japanese

何度もいいましたが
修理で対応したかったので

お仕事など諸事情はあると思いますが、
返品での対応に理解がしてもらえかったのはとても残念です。

それでも私たちの会社でみんなで話張った結果
もう一度送る為に準備をしていました。

そんな時にこのケースを開かれていたのでビックリしました。

商品を送り返して頂ければ
全額返金で対応致します。

送り返す事が出来ない場合にはもう一度送ります。

但し、基本的に商品に不備があった場合には、
返品対応のみです。


それをご理解ください。
どうされますか？

English

We have informed you several times to repair the goods but, we are very upset that you didn't accept our offer to refund the product even though you were busy at work or something else.

We had been preparing to send you the replacement even though you have not replay back our offer, in our effort.

We were very surprized that you opened the case then.
If you send the product back to us, we will refund.

In addition to that, we can only replace the product if the product has such deficiency in our policy.

We hope you will understand.
What would you like to do?

Reviews ( 1 )

iluvsnoopy228 rated this translation result as ★★ 18 Feb 2014 at 18:56

original
We have informed you several times to repair the goods but, we are very upset that you didn't accept our offer to refund the product even though you were busy at work or something else.

We had been preparing to send you the replacement even though you have not replay back our offer, in our effort.

We were very surprized that you opened the case then.
If you send the product back to us, we will refund.

In addition to that, we can only replace the product if the product has such deficiency in our policy.

We hope you will understand.
What would you like to do?

corrected
We have informed you several times to repair the goods but, it is regrettable that you didn't accept our offer to return the product even though you were busy at work or something else.

We had been putting effort in preparing to send you the replacement even though you have not replied to our offer.

We were very surprised that you opened the case then.
If you send the product back to us, we will refund the full amount.

However, we can only replace the product if there are defects.

We hope you will understand.
What would you like to do?

return is not the same with refund; word "upset" may be rude