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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you for the response. My reply is regarding the above mentioned inci...

Original Texts
ご連絡ありがとうございます。

上記の件に関する返答をさせていただきます。

お客様には心配とご迷惑をお掛けしております。
認識されない原因なのですが、ドライバーの問題が考えられます。
最新のドライバーをホームページからインストールし、再度、接続を試してください。
ホームページアドレス:

こちらでも原因を確認するため、お使いのPCスペックを教えていただけないでしょうか?
Translated by brandon-blaisdell
Thank you for the response.

My reply is regarding the above mentioned incident.

We have inconvenienced you and caused you to worry.
We still do not fully understand the cause of the incident, but we think it is a problem with the driver.
Please install the newest driver from the home page, then try connecting once more.
Home page address:

In order to understand the causes for this incident, is it possible for you to tell us the specifications of the PC being used?
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Result of Translation in Conyac

Number of Characters of Requests:
178letters
Translation Language
Japanese → English
Translation Fee
$16.02
Translation Time
4 minutes
Freelancer
brandon-blaisdell brandon-blaisdell
Starter (High)
Hello! My name is Brandon and I am 1/4 Japanese. I've been reading, writing, ...
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