I have more than 9 years of experience working in customer-facing roles and would love to contribute to your company's success.

Over 3 years ago

Italian English German

Culture Literature technology Journalism Arts

Tech-savvy individual with excellent communication skills in Italian, English and German and a blend of experience in translation, customer service, teaching, training and project management. Top performer with track record of consistently meeting set targets. Adept in cultivating positive relationships with colleagues and customers and quickly build trust and positively influence customers. Able to listen, empathise, and effectively handle challenging customer inquiries in a professional and pleasant manner. Expert at communicating with clarity and diplomacy to individuals from diverse cultural backgrounds, adjusting to their individual communication style. Motivated, flexible and quick at adapting to changes and learning new things. Comfortable in a fast-paced work environment managing time effectively to meet deadlines and completing tasks independently.

Skills and competencies:
- Communication and interpersonal skills
- Ability to prioritize and to work to tight deadlines
- Ability to work independently, while also cooperating and interacting with team mates
- Confident, polite and friendly telephone manner
- Critical thinking skills, quick learner
- Attention to details, creativity
- IT skills (MS office, Microsoft Dynamics NAV; Photoshop, Sony Vegas Pro, Final Cut Pro X, Wordfast. Basic knowledge of HTML, CMS, InDesign, SalesForce)

Information about my translation work:
https://sites.google.com/view/valentina-ferreri-translator/home-page