Conyac で依頼された翻訳結果を公開

I am very sorry for the inconvenience caused by the nonarrival of the product. And I appreciate that you took your time to confirm this with the post office. Normally, in the case of Europe there are some customs that apply to the import of products, therefore a customs notification has to be issued, however I was very surprised to hear that in this case it hasn't arrived. I am having someone contact the post office here in Japan, but apparently there hasn't been any contact with the Italian post office, so I am unaware of the details. The product has not been returned, but in the case of it being sent back to Japan, I am willing to give a refund.