Conyac で依頼された翻訳結果を公開

Regarding to this order ID, I can see that the order was already shipped and after reviewing this situation, I've confirmed a chargeback was filed for order 113-6117084-2643469. A chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transaction.

To provide information related to this claim, such as tracking or refund information, please either reply directly to the claim notification email you received, or respond to the claim from within your seller account:

If you have questions about a decision on a prior chargeback, please send an email to:

Please note that it can take up to five business days for our chargeback team to research your question and respond to your e-mail.

Please view the following Help page to learn more about chargebacks:

And for the other information about charge back. when a customer contacts their credit card company outside of Amazon.com when they have a problem with a transaction, the customer submits a chargeback request. The timeframe for filing an A-to-z Guarantee claim is different than the timeframe for filing a chargeback. Customers may contact their credit card company to request a chargeback at any time from one day until many months after the transaction date.
Chargebacks do not adhere to Amazon.com's A-to-z Guarantee guidelines and it is the credit card company's final decision in whether to approve the dispute.
When a customer contacts their credit card company to request a chargeback, the credit card company will contact Amazon.com to request details about the transaction. In turn, Amazon.com will contact the seller in the transaction to request transaction information. If you receive such a request for information, you will need to respond to the e-mail within 5 days. The response should be sent by either replying to the e-mail directly or by responding to the claim from within your seller account:


While Amazon.com does request information in the process of investigating a chargeback, the final outcome of a chargeback request will be determined by the customer's financial institution.

We discourage buyers from disputing a charge with their credit card company, offering the A-to-z Guarantee as an alternative. If a buyer files a chargeback, they are no longer eligible for the Guarantee. For more information about the A-to-z Guarantee and chargebacks, please visit:



I believe that I provided a best help for you because I understand what you are feeling right and again, I do apologize for this.

I hope that I was able to help you as a Seller Support Representative your satisfaction is our top priority.