Conyac で依頼された翻訳結果を公開

I will state it again, the item I sent you is new and unused.
Can you confirm that is has no scratches on it?
The box only is different, the content is new. Please be assured of this.
The reason the box was changed was that when it arrived at the warehouse it was already damaged.
I was concerned that you would be disappointed if it was shipped like that.
Regarding the content of the box: It include the helmet, the manual and the guide book.
Those are the only 3 things provided from the maker.
Also, all of those items were handed over to you.
I have nothing more than this to offer you.

I checked but, from the start the maker guarantee was not provided.
If you insist on having one, why did you not confirm this before purchase?
Additionally by the way, I have never had any other customers who were concerned over a guarantee certificate.
If you would like a new box from the maker, I will send you one.
Apart from that, there is nothing else I can do for you.
Thank you for your understanding.