Conyac で依頼された翻訳結果を公開

We have found out a root cause.
Japan post mistakenly sent the item to Mexico because they misunderstood the country codes between “ME” for Montenegro and “MX” for Mexico.
After then, they sent the item to Montenegro via England, but England post seemed to deny for accepting the item, so it seems on the way back to Japan.
I am terribly sorry for the inconvenience we have caused.
As we have found out the root cause, we will strongly demand postal staff for not making same mistake and make sure to send the item to Montenegro.
Though I would like to resend the item, you have already canceled the order so please place a new order through the Amazon USA.