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Dear Masaki,

Thank you for contacting Logitech Customer Care. My name is Amiel, and I am happy to assist you with your reference number 130306-000282.
Your reference number is a way for us to track your support request. Please indicate or mention your reference number for quick and future reference of this particular case.

I want to take a moment to apologize for the wait in receiving my response, and thank you for your patience.


Masaki, as I understand from your email, your Logitech Ultimate Ears 900 doesn't work properly. I'm very sorry to hear that and rest assured I will do my best to resolve this issue.
With regard to your issue, for troubleshooting purposes, please try the device on different audio source such as iPods, MP3 Players, Computers, tec. This is to isolate if it is a hardware or audio source issue.

. Please note that if we do not hear back from you within one ( 1 ) week since the date of your last response, our system will tag your ticket as temporarily solved, and generate an automated survey.
Question 1 is about your overall satisfaction with our services and products ( 10 being the highest ).
Please don't be confused on Question Number 7, it's just the number of times you have created a support ticket for this particular issue ( Not the number of times you have responded to my email ).

For documentation purposes this is your support reference number 130306-000282