Felipe Magrani (felipe_magrani)

Experienced and enthusiastic operations and people manager, leading with passion, great people skills and active leadership, focused on providing results through people engagement and motivation, with an extreme care for customers and services being delivered, while strongly defending the company’s interests and direction. Assertive, motivated and enthusiastic, with 10 years of experience in the telecommunications/IT industry.

9 years of leadership and managing experience, including interviewing (250+ people) and hiring (over 50+ people), scrum and agile certified
(foundation), very strong presentation and communication skills, self-motivated, excellent problem solving skills, very experienced in coaching
and training, sound knowledge of telecommunications operations management, resource management and optimization, background in incident management, very strong knowledge in service delivery, including escalation and problem management, network administration, IT management, project management, sound knowledge of networks and systems, strategic planning, excellence in customer support and customer experience, very strong MS Excel, Powerpoint and Word knowledge,
effective team management, leadership training and development of staff and leaders. Native in Portuguese and fluent in English.