Translator Reviews ( Japanese → English )

Additional info: アマゾンカスタマーへの詳細連絡メール

Japanese

私は今回の件を以下のように考えています。

１．問題はアマゾン側の表記ミスと、私がそれに気づけなかったこと

２．問題が発生した原因はアマゾン側にある

３．問題発生に気づいてからの対応履歴
○○○様よりクレームが入り問題が発覚した。
そこで○○○様と話して商品の返品なしで、返金に応じて解決した。

その後、同じ商品を購入者した全ての人に返金・返品に応じる旨の連絡をした。
※５名からの連絡はまだない

■既に受け取った購入者
■配送中の購入者
■出荷を止めている購入者

English

The below are how I see the issue this time.

1. The problem was the typo at the end of Amazon, and I failed to identify it.
2. The issue cause belongs to Amazon.
3. Our communication history since the issue has become identified
- Received a claim from Mr./Ms. ○○○ to bring the issue to our attention.
- Resolved the issue by addressing the full refund without return of the item as a result of the reconciliation.

We have also notified the entire applicable customers who purchased the same item with the proposal of refund with the return of the item.
* 5 customers have not replied to us as of yet.

■ List of buyers who have already received the item
■ List of buyers who are currently awaiting the item delivery
■ List of buyers whose order shippment are put on hold

Reviews ( 1 )

ashleywest rated this translation result as ★★★★★ 11 Aug 2014 at 10:52

Very good