Conyac で依頼された翻訳結果を公開

We feel so sorry that you didn't like it.
We are so sorry about that.
Well, the product that you delivered is the exactly same one on the webpage.
Unfortunately, it might so different from that you expected.
We will make a refund of it.
Thank you very much for your interest in our product and, deeply sorry again.
We will try our best.

Is the wrapped-box of the product fine as a new?
First of all, we want the product back therefore, would you please let us know how much is the return-cost?
If the return-cost is expensive than the product itself unfortunately, it's really difficult to take it back in Japan.
If you are in the above case, is there anyone, who may in interested to buy the product a little bit cheaper, you can recommended for us?
Thank you very much for your cooperation.