Conyac で依頼された翻訳結果を公開

If you can send the faulty shoes back to us as soon as possible, we'll inspect it and refund you if it's a manufacturing fault. We'll drop you an email to let you know it's been done.

You can use the sticky address label on your returns note when you send it back to us. If you haven't got the label anymore, click here to print one to stick on the front of your parcel.

Please fill in the section on the back of your delivery note to say the item is faulty and put the note in your parcel when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.






I can refund your postage costs for you, simply reply back to me with a copy of your proof of postage and let us know the currency and amount paid.

If you've already returned them to us please allow up to 21 working days for this to make it back to us. Once we've got it we'll get your refund arranged in 1 working day and pop an email over to let you know.

If it's been longer than this and you haven't had an update don't worry - I can help you with this. Just reply to me with a copy of your proof of postage and I'll look into this for you.