申し訳ありませんが、英語を正確に話すことができませんので、
よろしければいくつか質問させて頂いた後、担当者から折り返しご連絡致します。
お名前をお願いします。お電話番号をお願いします。契約証番号をお願いします。
保険期間はいつからいつまでですか?ご住所を郵便番号からお願いします。
どのような被害にあいましたか?スーツケースの破損ですね?カメラを落としてしまったのですね?破損箇所はどの部分がどのように壊れていますか?
盗難にあわれたのですね?その時の状況を教えてください。
May I have your name?
May I have your phone number?
May I have your contract number?
What is your insurance period?
Will you let us know your address including zip code?
Will you describe the damage?
Was your suit case damaged?
Did you drop your camera?
Will you describe how the damage looks like and which part gets damaged?
Will you describe how and when you have your belongings stolen?
so I hope you can reply to the following questions and I'll ask the person-in-charge to get back to you.
Please let me have your name, phone number and policy number.
What are the starting and ending dates of the insurance policy? Please let me have your address, starting with the postal code.
Could you tell me what happened? I understand that your suitcase was damaged and your camera was missing, is that correct? Which parts of your suitcase was damaged?
I understand that you were robbed. Please let me know exactly what happened.
Please give us your
-Name
-Telephone number
-Contract number
-Insurance period
-Address and zip code
What kind of damages did you have? It was a breakage of your suitcase, wasn't it? You dropped your camera, didn't you? How is it broken and which part is it?
You had robbery, didn't you? Please let us know the situation when it happened. .
盗まれた物はなんですか?
病院を受診されたのですね?どのような症状だったのですか?熱に見舞われたのですね。転倒して足をねん挫したのですね。
継続治療はありますか?領収書と診断書はありますか?
大変でございました。お大事になさってください。
つたない英語でご迷惑をおかけ致しました。ご協力ありがとうございます。改めて担当者より内容確認のためのご連絡を致します。
では請求書類をお送りします。内容確認のため担当者より折り返しご連絡致しますのでよろしくお願いします。
Did you go to the hospital? What symptoms did you have? I see, you had a fever. I see, you fell and sprained your foot.
Do you have to go for further treatment? Do you have your receipt and medical certificate?
I'm sorry about that. Please take care.
I apologize for my poor English. Thank you for your help. The person-in-charge will get in touch with you again to confirm the details.
We will send you the claim forms. The person-in-charge will get back to you to confirm the details.
You had a medical examination at a hospital, is that right? What are the symptoms? You are having a fever. You fell down and sprained your leg.
Do you have any ongoing treatments? Do you have any receipt or medical certificate?
That's too bad. Please take care of yourself.
Sorry for the inconvenient caused by my poor English. Thank you very much for your cooperation. The person in charge will return to you to confirm the content.
I will send the billing documents. The person in charge will return to you to confirm the content.
You visited a doctor, didn't you? What symptoms did you have? You had fever and sprained leg due to falling. Is it correct?
Do you need sequential therapy? Do you have a receipt and medical certificate?
It must have been very hard. Please take care.
I'm so sorry for my poor English. Thank you very much for your cooperation. The person incharge will contact with you to confirm the matters.
Also we will send you requisition documents. The person incharge will contact with you to confirm the matters. Thank you very much.
ありがとうございます!!