[Translation from Japanese to English ] Thanks for your inquiry. I understood your situation. I deeply regret that t...

Original text

お問合せありがとうございます。事情は理解いたしました。
製品をお届けできなかったこと、とても残念に思います。

申し訳ございませんがamazonのシステム上、料金を加算することができませんので返送されてしまった場合はキャンセル扱いとなります。
amazonからキャンセル&返金処理の手続きを取らせていただきます。
お手数ですがご入用の場合は再注文していただく必要がございます。
この度はお力になれず誠に申し訳ございませんでした。

Translation / English

Thanks for your inquiry. I understood your situation.
I deeply regret that the item was not delivered to you.

I'm afraid but due to Amazon system I cannot make additional charge, so if it's returned it will be cancelled.
I will process cancellation and refund from Amazon.
I'm afraid to take your time, but if you need it you have to order it again.
I apologize for not being able to help this time.

Translation / English

Thank you for your inquiry. I understood the circumstances.
I am really sorry for not having able to deliver the product to you.

I am sorry that we cannot add the fee due to the limitation of the system of Amazon, the transaction will be canceled once the item is returned to me.
In that case, I will arrange the cancel and issuing a refund from Amazon.
I am sorry for bothering you, but you need to place an order again if you still need the item.
I am really sorry that I could not help you this time.