Translator Reviews ( Japanese → English )

Japanese

我々は返送されてきた荷物を確認しました
我々はすぐに送料を除いた全額を返金致します
今回あなたが荷物を受け取れなかった原因はUSPSのミスであり我々のコントロール外の問題である事をどうかご理解下さい

画像にある通り我々は予定通り荷物を発送した
今回の問題は顧客の不在とUSPSの不在通知の届け忘れというミスが原因となっており我々に落ち度はありません
我々は顧客と連絡をとりこの件を協議している
我々は送料を除いた全額を返金する予定だ

English

We have confirmed the returned goods.
We will reimburse you the total price of the goods, except delivery fees.
Please understand that this time the reason why you could not receive the goods is a mistake from USPS and was outside our control.

As shown on the picture, we have sent the goods according to the schedule.
This time, the problem occured because the customer was not at home and USPS forgot to leave the absentee notice, there is no mistake from us.
We will contact the customer and discuss this case.
We plan to reimburse the full price for the goods except delivery fees.

Reviews ( 1 )

ctplers99 rated this translation result as ★★★ 13 Jan 2015 at 20:03

original
We have confirmed the returned goods.
We will reimburse you the total price of the goods, except delivery fees.
Please understand that this time the reason why you could not receive the goods is a mistake from USPS and was outside our control.

As shown on the picture, we have sent the goods according to the schedule.
This time, the problem occured because the customer was not at home and USPS forgot to leave the absentee notice, there is no mistake from us.
We will contact the customer and discuss this case.
We plan to reimburse the full price for the goods except delivery fees.

corrected
We have confirmed returned goods.
We will reimburse you the total price of the goods, except delivery fees.
Please understand that this time the reason why you could not receive the goods is a mistake from USPS and was beyond our control.

As shown on the picture, we have sent the goods as scheduled.
This time, the problem occured because the customer was not at home and USPS forgot to leave the absentee notice, there is no mistake from us.
We are contacting the customer and discussing this case.
We plan to reimburse the full price for the goods except delivery fees.

[riku87]

ありがとうございます！ 勉強になりました。