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  4. I checked the item at a spacious plac...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I checked the item at a spacious place, and found that a pole part was damage...

Original Texts
広い場所で広げて確認したところ、骨が一本外れていた。
長い骨と短い骨のつなぎ目の部分です。

私はすでに商品を日本に持ってきています。
商品は返送しますので、送料を含めた金額を返金して下さい。

同じ他の商品は転送できているのですが、１つだけ転送できないのはなぜですか？
原因を教えて下さい。どうすれば転送できますか？

注文をした個数が○個です。到着した商品は○個なので数が足りません。
すぐに残りの分を発送して下さい。

パーツの○が付属していませんでした。
○は、始めから付属しないパーツでしょうか？
mura
Translated by mura
I checked the item at a spacious place, and found that a pole part was damaged: the connection point between long and short poles.

I have already brought the item to japan. I will send back the item, so please refund me all charges including shipping.

I can transfer all items except one. Could you tell me why?
And how can I transfer it?

The number of the item I ordered was ○pieces. I got ○ pieces. ○　were missing. Please send the missing pieces.
The package did not contain the part ○.
Isn’t ○ a commonly attached part?

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
30 minutes
Freelancer
mura mura
Starter
翻訳歴８か月

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mura's Public Translations

If by any chance the item should be sold out, I will refund to you.
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The U.K.

I paid back all the amount of the item charge because it was said broken.
As I have to ask the compensation for the damage to the freight forwarder, I need the buyer’s prof that the item had been broken.
However, I cannot contact with the buyer. The buyer still keep the broken item.
I want to contact with the buyer.
Please help me to contact with the buyer.
Japanese → English
We have received your notice about returning goods and refund.

Our policy of refund is as follows.
If the item is unopened, we will refund all the money excepting the shipping charge.
In case you opened it, we will refund 50% of the charge excepting the shipping charge.
For the shipping charge, we already paid for it as the actual expense, so we cannot refund for it. So we ask for your understanding.
Please defray for the cost of sending back the item.

The time limit of the refund is within a week after we get the item.
If we don’t get the item or it has a remarkable problem such as damage or missing of its parts, we cannot refund the money. Please understand this.
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