ご担当者様へ
このお客様は、UKの関税を不満として当店をナチュラル評価しました。
当店への評価はナチュラルですが、お客様のこの評価コメントを私共は受け入れられません。
(当店は、発送先国の関税に関する注意事項は販売ページに記載しています)
また、私共にその関税の支払いを求めるメールも送って来ています。
こちらの評価の削除をお願いできますでしょうか？
ご理解いただける事を願っています。
お客様は当店のサービスには満足いただけたようなのですが、
商品の評価を当店の評価としてしまっています。
Rating
57
Native
Translation / English
- Posted at 30 Nov 2018 at 00:34
To the Person in Charge
This customer has evaluated our shop with dissatisfaction due to the UK tariffs.
Although everyone is free to evaluate our shop, we can not accept this particular customer evaluation.
(Our shop declares about shipping tariffs on our sales page)
We have also sent an e-mail asking for payment of the tariff.
Can you please delete this evaluation?
We would deeply appreciate your cooperation.
The said customer seems satisfied with our service, and wish to be evaluated on products.
kimshige likes this translation
This customer has evaluated our shop with dissatisfaction due to the UK tariffs.
Although everyone is free to evaluate our shop, we can not accept this particular customer evaluation.
(Our shop declares about shipping tariffs on our sales page)
We have also sent an e-mail asking for payment of the tariff.
Can you please delete this evaluation?
We would deeply appreciate your cooperation.
The said customer seems satisfied with our service, and wish to be evaluated on products.
Rating
53
Translation / English
- Posted at 30 Nov 2018 at 00:44
To whom it may concern,
This customer gave us a neutral feedback complaining about the customs duty incurred in UK.
Although it is a neutral feedback, we can not accept this feedback.
(On the sales page, we clearly provide the note about customs duties to be incurred in the destination country.)
Also, this customer sent us an email requesting a payment for this customs duty.
Could you please remove this feedback?
I hope you will understand the situation we are in.
It seems that the customer was satisfied with our service, but is confused his feedback about the item with about our shop.
kimshige likes this translation
This customer gave us a neutral feedback complaining about the customs duty incurred in UK.
Although it is a neutral feedback, we can not accept this feedback.
(On the sales page, we clearly provide the note about customs duties to be incurred in the destination country.)
Also, this customer sent us an email requesting a payment for this customs duty.
Could you please remove this feedback?
I hope you will understand the situation we are in.
It seems that the customer was satisfied with our service, but is confused his feedback about the item with about our shop.
Rating
50
Translation / English
- Posted at 30 Nov 2018 at 00:36
To whom it may concern,
This customer provided a natural rating against my store being dissatisfied with the UK tariff.
Although the rating to our store is "Natural", we cannot tolerate to accept his rating comment.
(Our store clearly states the important notice concerning the tariff of the ship-to destination country on the sales page, too.)
Also, he emails us demanding to pay for the tariff as well.
Would you please delete the rating?
Your kind understanding is much appreciated.
Although the customer appears to be satisfied with our services, he rated the product as our store.
kimshige likes this translation
This customer provided a natural rating against my store being dissatisfied with the UK tariff.
Although the rating to our store is "Natural", we cannot tolerate to accept his rating comment.
(Our store clearly states the important notice concerning the tariff of the ship-to destination country on the sales page, too.)
Also, he emails us demanding to pay for the tariff as well.
Would you please delete the rating?
Your kind understanding is much appreciated.
Although the customer appears to be satisfied with our services, he rated the product as our store.
Rating
50
Translation / English
- Posted at 30 Nov 2018 at 00:39
To whom it may concern;
This customer rate our store natural because of dissatisfaction of the customs duty of the UK.
The feedback to our store is natural, but we can't accept this feedback comment by the customer.
(Our store list matters to be attended to the customs duty of the country to shipment at selling page)
Also, the customer send us the email to pay that customs duty.
Could you delete this feedback?
I hope to your understanding.
The customer was satisfied our service, but the feedback of the items made the feedback of our store.
kimshige likes this translation
This customer rate our store natural because of dissatisfaction of the customs duty of the UK.
The feedback to our store is natural, but we can't accept this feedback comment by the customer.
(Our store list matters to be attended to the customs duty of the country to shipment at selling page)
Also, the customer send us the email to pay that customs duty.
Could you delete this feedback?
I hope to your understanding.
The customer was satisfied our service, but the feedback of the items made the feedback of our store.
ナチュラルではなくニュートラル（neutral)の間違いかと思いますので、そのように訳しました。