The reason items prohibited from listing had been sold this time was because error occurred on listing item check function on system uploading items on CSV, and some items which should be listed had been listed.
In order to improve the above issue, we are currently working on the following management system plan and execution.
-Review of item management system
The reason why so many banned items were listed is because of the system error during the item confirmation while uploading them on csv file. This caused a number of items that are not supposed to be listed to appear.
In order to resolve the above issue, we are currently planning and implementing the following management system.
- Revision of the product management system
The reason for mass spillage of restricted items is the occurrence of system error on the item screening function as items are uploaded in CSV to cause the outflow of the banned items which must not be sold there normally.
We have taken the following counteraction to improve the above issues.
review over the item management system
The reason for the forbidden products to be on sale was due to an error to the product verification function on the system when uploading the product on a CSV format. This has lead to misidentify some products which are forbidden to sell.
In order to resolve the above problem, we are not planning and exempting the below management flow.
・Review of the product management system.
I apologize to the many exhibitors and AMAZON for the trouble caused.
The reasons for the exhibition of the many products prohibited for sales was due to the system error that occurred in the confirmation process of the exhibited product when uploaded by csv, resulting in exhibition of several items prohibited for sales.
In order to improve the situation, we plan to imply the following control procedure.
- Re-examination of the Product Control System