[Translation from Japanese to English ] Hello, I apologize for the inconveniences. I am going to send you an al...

Original text

こんにちは！

別の商品をあなたの元に発送しますので評価をポジティブフィードバックに変更して貰えないでしょうか？

あなたが支払いした金額の返金も可能です。

この度は本当に申し訳ございませんでした。

Translation / English

Hello,

I apologize for the inconveniences.

I am going to send you an alternative item, so would you please revise your feedback to a positive one?

Also I can refund the amount you paid if you wish.

Translation / English

Hello!

As I will send another product to you, could you change your review about us to "positive"?

We can refund your payment, too.

We are really sorry for the inconvenience caused to you.